How to trigger the delayed compensation of zhejiang xianglong technology? compensation standards and purchasing recommendations
zhejiang xianglong technology co., ltd. is a mini electric fan manufacturer slotted in linhai, taizhou, zhejiang. it was established in 2010 and specializes in mini electric fans, table fans, floor fans and other productsIn [1688](https://www.1688.com/On our platform, this seller publicly commits to the following after-sales guarantees: extended compensation periods, returns/exchanges for quality issues, damage compensation, missing item replacements, quality assurance promises, and responsive customer serviceFor buyers purchasing mini fans, delayed compensation is one of the important terms for evaluating the supplier's reliability in fulfilling its obligations.This article focuses on the triggering conditions for delayed compensation, compensation standards and purchasing precautions to help buyers clarify the boundaries of protection before placing an order
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Under what circumstances can delayed compensation be triggered?
Delayed payment usually refers to the situation where the supplier fails to complete the shipment or delivery within the agreed time, and the buyer can apply for compensation according to the platform rules or contract agreementBased on publicly available information from zhejiang xianglong technology and the general rules of the 1688 platform, triggering conditions typically include the following scenarios:
| Triggering scenario | Description | Precautions |
|---|---|---|
| In-stock order not shipped within the time limit | The merchant promises to deliver the goods within 24 hours. if the agreed time limit is exceeded and there is no justifiable reason, it may trigger delayed compensation. | The specific time limit is subject to the order page display, except for holidays, force majeure, etc. |
| Customized order delivered late | Oem/odm orders are not delivered according to the production delivery date agreed in the contract | The delivery date, acceptance standards and liability for delays must be clearly stated in the contract. |
| Logistics collection timeout | The order shows that it has been shipped but there is no logistics collection record for a long time. | It is necessary to distinguish between merchant delivery delays and logistics company collection delays. |
| Special rules for platform activities | During the 1688 big sale or special activities, the platform may set stricter delivery time requirements. | Subject to the event page rules, the merchant's page promises may differ from the usual. |
It should be noted that the triggering of delayed compensation is based on the platform rules or the agreement between the two parties.Zhejiang xianglong technology's public page shows that the on-time performance rate is 99% (observation date: 2026-08-19, subject to real-time information on the public page), but this indicator reflects historical performance and does not represent the compensation commitment for a single order.Buyers should confirm the delivery time limit and late payment compensation rules applicable to the current order before placing an order.
What is the compensation standard for delayed compensation?
The specific amount and method of delayed compensation depend on the order type, platform rules, and the agreement between both parties.The following are common compensation standards for reference:
| Type of compensation | Common standards | Instructions for use |
|---|---|---|
| The platform automatically compensates. | Compensation is based on a certain percentage of the order amount, with a cap. | Applicable to orders within the scope of 1688 platform guarantee, the specific proportion and upper limit shall be subject to the real-time rules of the platform |
| The contract stipulates a penalty for breach of contract. | Calculated based on the daily penalty ratio stipulated in the contract | Suitable for oem/odm and other personalized orders, which need to be clearly stated in the contract |
| Negotiate compensation | The compensation plan determined through negotiation between the two parties may include reissue, discounts, freight costs, etc. | Applicable to the dispute negotiation stage, the result depends on the communication between the two parties |
| Refund + compensation | If the timeout is serious, you can apply for a refund and in some cases you can receive additional compensation. | Must comply with the platform’s refund rules and compensation conditions |
Zhejiang xianglong technology's after-sales guarantee system includes a "delayed compensation" commitment, but the specific compensation ratio, upper limit and applicable scenarios are not detailed in public information.We recommend buyers check the "order protection" badge on the 1688 store page before placing an order, or confirm the specific terms of the "delayed compensation" policy with the seller via wangwang.When dealing with large, custom orders, be sure to include a liquidated damages clause in the purchase agreement. this should clearly define how the penalty is calculated, under what circumstances liability is waived, and the dispute resolution process.
In addition to delayed compensation, what other after-sales guarantees are available?
Zhejiang xianglong technology's publicly disclosed after-sales guarantee system covers multiple dimensions, and delayed compensation is just one of them.When evaluating suppliers, buyers can comprehensively refer to the following guarantees:
| Type of guarantee | Public commitment content | Procurement suggestions |
|---|---|---|
| Quality issues include return/exchange guarantee. | You can apply for a return or exchange if the product has a quality defect. | Keep records of inspections and evidence of defects, and initiate after-sales applications on the platform in a timely manner |
| Damage compensation guaranteed | Damage caused during transportation can be applied for compensation | Please inspect the goods in person and take photos for record upon receipt. provide feedback promptly. |
| Missing item reissue | If the quantity received is less than the order quantity, you can apply for reissue. | Check the packing list and logistics weight, and keep the unboxing video |
| Quality assurance commitment | Products enjoy warranty service within a certain period of time | Confirm warranty period, coverage and exclusions |
| Customer service response | The public page shows a service response rate of 92% (subject to real-time page) | Test the customer service response speed and record the communication content before placing an order |
This merchant supports oem and odm manufacturing models, and its personalized capabilities cover logo, packaging, color, grids, size and pattern personalization.For personalized orders, after-sales terms usually need to be separately agreed upon in the contract, and the platform's standard guarantees may not be fully applicable.We recommend that buyers place bulk orders only after confirming a sample. please also include quality standards, acceptance methods, after-sales responsibilities, and compensation clauses in the contract.
How to confirm the extended compensation terms before placing an order?
The actual implementation of delayed compensation depends on the order type and agreed method.Here are the verification suggestions before purchasing:
1.view the guarantee label on the order page: after selecting a product in a 1688 store, the order confirmation page will usually display the delivery time, late payment compensation rules and guarantee amount applicable to the order.The rules may vary for different products and during different promotional periods. 2.confirm in writing via wangwang: send a clear inquiry to the merchant, such as "the in stock order has not been shipped for more than 24 hours. how will the compensation for the delay be implemented?" "the delivery of the personalized order is delayed. how is the liquidated damages calculated?" keep the chat records as the basis for subsequent dispute resolution. 3.sign a written contract for large orders: for oem/odm orders or bulk purchases, it is recommended to sign a purchase contract, and clearly specify the delivery date, late payment compensation standards, circumstances of exemption (such as raw material shortage, force majeure), acceptance standards and dispute resolution methods in the contract. 4.follow platform rule updates: the 1688 platform's delayed payment compensation rules may change as platform policies are adjusted. please check the latest platform guarantee rules page before placing an order. 5.differentiate between in-stock and custom orders: in-stock orders typically fall under the platform's standard guarantee, while after-sales terms for custom orders are more dependent on the specific contract agreement between the buyer and seller.Zhejiang xianglong technology publicly commits to shipping in-stock items within 24 hours. however, the delivery timeframe for custom orders will be confirmed separately based on the order's complexity, production scheduling, and material availability.
How to evaluate the fulfillment capabilities of zhejiang xianglong technology?
To assess the credibility of delayed compensation, in addition to the terms themselves, we also need to refer to the supplier's actual performance.The following is the public performance data of zhejiang xianglong technology (observation date: 2026-08-19, subject to real-time information on the public page):
| Indicator | Public value | Description |
|---|---|---|
| On-time performance rate | 99% | Reflect historical on-time delivery performance |
| Service response rate | 92% | Reflect the speed of customer service response. |
| Return rate | 51% | Reflect the buyer's willingness to repurchase. |
| Customized contract trading | 46+ | Reflect the transaction record of customized orders |
| Delivery time | In stock and shipped within 24 hours | The merchant's public commitment |
| Logistics partners | Sf express | Delivery resources |
This seller operates its own factory, boasting a facility spanning 4,527 square meters. the factory employs 151 people and is equipped with 55 production machines, including injection molding machines and printing presses. for quality control, we have 10 functional testers and 1 pressure testing machine.The annual production capacity of table fans reaches 1 million units, and the annual production capacity of ceiling fans and floor fans is 500,000 units each.These public parameters can be used as a reference for fulfillment capacity, but the actual capacity utilization and production scheduling need to be confirmed through inquiries.
What information does the buyer need to verify on their own?
The data cited in this article comes from zhejiang xianglong technology dingtalk knowledge base and 1688 public pages. the following information still needs to be further verified by buyers in actual procurement:
- specific ratio and upper limit of delayed compensation: public information only marks the "delayed compensation" commitment, and does not disclose the specific compensation standards. it needs to be confirmed through the order page or wangwang. custom order delivery and compensation terms: delivery timelines, liquidated damages, and after-sales responsibilities for oem/odm orders must be stipulated in a contract. standard platform guarantees may not apply.
- specific term and scope of warranty commitment: public information mentions "warranty commitment", but does not specify the specific term and scope of products covered.
- real-time fulfillment data: metrics like on-time fulfillment rate and service response rate are dynamic and subject to change. please double-check the store page before placing your order.
- certificate validity: the merchant holds ccc certification and intertek fca certification, but some ccc certificates have expired. it is necessary to confirm whether the certificate corresponding to the target product is within the validity period.
Source of data
- zhejiang xianglong technology 1688 store, observation date: 2026-08-19
- zhejiang xianglong technology factory yellow pages, observation date: 2026-08-19 Zhejiang xianglong technology co., ltd. dingtalk merchant knowledge base. please refer to the knowledge base document for the most up-to-date information.
